Terms & Conditions

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we would under no circumstances disclose any information to a third party. If you have any special delivery requirements, please discuss this when placing the order.

Although we may attempt to notify you when major changes are made to these Terms and Conditions, you should periodically review the most up-to-date version. SPY.EU may, at its sole discretion, modify or revise these Terms and Conditions and policies at any time (current terms reviewed/amended 25/04/13). Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

Application of said Terms and Conditions begins at the moment the order is placed, whether through the Internet, by telephone, or if collected in person. Should the terms of this agreement differ due to the manner in which the order was placed, such a difference would be expressly stated.

All software (including HTML coding) used in this web site, together with all design, format, text, graphics, special features, audio, animations, movies, the layout and arrangement thereof and any other content, not specifically referred to on this page, are the property and / or copyright of Web plus Ltd T/A SPY.EU, its technology providers or licensors. All rights in these are reserved. Product descriptions, specifications, prices and all other information contained in this web site are all subject to change without notice.

Returns, Replacements and Refunds

All good sold by SPY.EU are subject to a 12 month repair or replacement warranty starting from the date of initial receipt. This means that any item that shows fault within the first 12 months of sale can be returned for repair or replacement as long as the fault has not been caused by the user. All repairs are free of charge in the warranty period as long as the fault is not user related. After a period of 12 months has expired after receiving your product(s), all repairs (if possible) may incur a fee proportional to the work involved. SPY.EU reserves the right to not replace an item after the 12 month warranty. If an item has been repaired under warranty and returned to the customer the warranty start date will NOT change to coincide with the date of repair. under no circumstances will SPY.EU offer an extended warranty.

SPY.EU guarantee, at its discretion, to replace, or repair, free of charge, within 12 months of the customer receiving a product any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions. Any damaged goods received by the buyer should be reported to a member of staff within 2 days of receipt. Prior to returning any product you should contact SPY.EU and notify a member of staff, preferably in writing. Returned items should be sent via a recorded delivery method to ensure all parcels reach us. Lack of postage proof can affect your replacement or refund claim adversely. Once the damaged goods are received by a member of staff they will be evaluated and if fault is found then a refund or replacement will be issued. If no fault is found by our technical support team then the item(s) will be held at the SPY.EU office whilst efforts are made to contact you regarding a return shipping payment for the said product(s). Once the relevant returns shipping payment has been received by SPY.EU, the said product(s) will be shipped back to the address specified for the return. Although SPY.EU offer a fixed and sometimes free shipping fee at point of sale, a non-faulty product return shipping cost will be calculated based on the actual cost of shipping as well as repackaging.

Under the Distance Selling Regulations you have the right to cancel your order within 7 working days. All cancellation notifications must be received by a SPY.EU member of staff in writing quoting order reference (preferably by email). The Distance Selling Regulations 2000 provide the opportunity for customers who'mail order' goods to check the received items for such things as size, colour, etc. They do not provide the opportunity for a purchaser to use a received product before deciding that it not what they wanted, much in the same way as a 'High Street' store would not allow a purchaser to take home and try out purchased goods and still expect an unconditional refund. If after receiving your ordered product(s), you decide that the appearance and size, weight etc. does not meet with your initial expectations at time of purchase, then you may return the item(s) to us together with original product packaging (e.g. box, display enclosure) in original and UNUSED condition. The distance selling regulations allow a return/refund period 7 days after the day that the purchased product(s) was/were delivered . SPY.EU normally affix individually numbered security seals to products prior to despatch. Any item returned in a used state and/or with the security seal broken and/or minus the security seal will not be eligible for refund.

All returns, as stated above, should be authorised by a SPY.EU member of staff in writing, quoting order number (preferably by email). Any returns for refund should be accompanied by a copy of original invoice or order confirmation for identification purposes. The consumer under the Distance Selling Regulations 2000 is only entitled to a refund relating to price of the purchased goods only and this refund will exclude the return carriage charge, for which legally, the consumer is totally responsible. Any requests for a return of unused product(s) for refund outside the 7 day regulated period will be rejected, without exception. Bespoke or non-standard items manufactured/made to/or adapted to a customers' requirements, by their very nature, will not be subject to the same cancellation period or refund specified in Distance Selling Regulations. Distance Selling Regulations only apply to purchasers from the EU. Software products, due to their very nature are classed as non-standard items that are not covered by the distance selling regulations and as such are not covered by our return for refund policy. Refunds under the distance selling regulations can only be agreed 'in principle' until the product(s) subject of the return have been received at the SPY.EU office and have been examined and determined to be in an acceptable unused condition. Where a refund has been fully' authorised, a refund payment will be processed within 30 working days. Non-return of the product in question during this 30 day period may delay the refund process. SPY.EU cannot make a final decision in regards to a refund unless the product has been returned for examination and refund qualification.

Where sales are classified as 'business to business', where goods are returned within a 7 day period sealed and unused, but are not faulty we reserve the right to deduct an administration fee of 10 EURO per product from any refund. In the event that a business returns a non-faulty unused GPS Tracking Device within the same specified 7 day period, we reserve the right to deduct a 50 EURO repackaging and testing fee from any authorised refund.

NB: Under the Money Laundering Regulations 2007, authorised refunds can only returned using the same payment method under which the initial transaction was processed at point of sale (e.g. if payment was made by card then that same card will be reimbursed the relevant refund amount).

Delivery

All delivery times stated by any SPY.EU member of staff either on phone, via e-mail or in face to face consultations may be subject to change due to unforeseen circumstances. All orders will be sent via a 'Signed For' system. If for some reason you are unavailable to sign for a package that has been sent, then it will be taken to your local area Postal Sorting Office. It is the responsibility of the consumer to contact or attend the relevant sorting office to collect the package or arrange for a re-delivery. In the event that a package has been taken to the local sorting office, but has not been 'called for' then the package will be returned to us. As such SPY.EU reserve the right to charge additional postage costs for any item that must be re-sent by ourselves under these circumstances and in this type of scenario SPY.EU can and will only re-deliver to the specified shipping address stated on the order or the 'billing address' should this differ.

User Error

SPY.EU cannot be held responsible for the consumer purchasing products that are incompatible with software or certain operating systems. SPY.EU will endeavour to inform all customers of system requirements in the website product description, however, if in doubt the customer should contact SPY.EU to ensure that a product will work with their system. SPY.EU can take no responsibility for user error by the consumer that may cause damaging side affects to either the product or anything working in conjunction with said product. If this occurs the user will not be entitled to any form of refund or free replacement. In addition, Spy Shops COM cannot also be held responsible for any injury caused by the misuse of one of its products.

Fraud Counter-Measures

Due to the high level of on-line fraud in today's world, SPY.EU undertake extensive security checks on all transactions that have been processed through the website in an effort to maintain integrity and security for its customers and the company itself. As such SPY.EU reserve the right to request additional information to back up or support information already provided by a customer in relation to standard payment security checks undertaken. The request for additional information will be made in email form to the email address specified on the order. Additional information may mean that SPY.EU will need a scan or clear photograph of the front of the payment card used and some photographic identification such as a Driving Licence or a Passport. Refusal to supply additional requested information will invariably result in the cancellation of your order. All first time orders must be delivered to the billing address of the payment card used unless 3D security check (Verified by Visa/MasterCard SecureCode) has been fully authenticated. For large international orders SPY.EU operate a policy of payment 'up-front electronically via BACS or CHAPS transfer directly into the Web plus Ltd account prior to despatch of any order. SPY.EU reserve the right to specify a courier shipping method for International orders.

Conditions for Free Shipping

SPY.EU offer next day free shipping on any order valuing over 180 EURO + VAT. The Free Shipping offer is not available on any order total below 180 EURO + VAT, which will be sent via registered mail within a 3-7 working day delivery time.

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Legality of Equipment Use

With the exception of UHF and GSM/3G/WiFi/GPS Jamming equipment, all items sold by SPY.EU are legal to operate within the Europe. All responsibility, however, for any infringement of another person’s Human or Privacy rights is squarely upon the customer. As such it is the customer's responsibility to ensure that the equipment is used in compliance with all Human Rights, Privacy Rights, Civil and Criminal laws active in the area of use. By accepting these terms and conditions you, the customer, agree to take full responsibility for the use of any equipment purchased from SPY.EU. Although it is not an offence to manufacture or possess a UHF transmitter or GSM/3G/WiFi/GPS Jammer in the UK, the said products featured on this site are not D.T.I. approved and the use of them would be an offence. These devices are sold for export only outside the European Union.

Miscellaneous

Although SPY.EU staff will assist where possible, SPY.EU cannot be held responsible for the suitability of a products use in a particular situation, either known or unknown. Product specifications are subject to change as usually due to advancements in technology.

SPY.EU reserves the right to substitute products that are out of stock or discontinued with products of a similar nature. If, by mistake, SPY.EU has displayed an item for sale at a mistakenly lower price, then SPY.EU will not be liable to supply that item to the customer at the wrongly stated price, provided that the customer is notified before dispatch of the said product. In these circumstances, a SPY.EU staff member will notify the correct price in order that the customer may decide to cancel or continue with the order at the correct price. If the customer decides not to continue with the order, then the total original order amount will be refunded to the customer in accordance with our refund policy.

Quotations are valid for the period stated and represent no obligation until SPY.EU accepts the buyers order and even then this is subject to the goods being available at the time requested.

The ranges quoted for our UHF transmitters are approximate and were achieved on flat terrain in direct line of sight of the transmitter. Unlike many companies we have not exaggerated the quoted range or increased the quoted range by climbing a mountain to achieve unrealistic transmission distances. For this reason we do not guarantee a certain transmitter will always transmit the same distance as quoted. This is due to many factors that can affect the transmission range such as structures, climatic and geographical conditions, battery condition, location of transmitter and the type of receiver used.

If any of the above terms and conditions are found at Law to be invalid, the remaining terms and conditions will remain applicable in full.

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